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Privacy Policy

Explore Halal Food (“we”, “us”, or “our”) operates the website explorehalalfood.com.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or use our services. By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect customer information to process orders, provide better service, and improve your shopping experience on our website.

1. Personal Information

When you use our website, we may collect certain personal details, including:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address, including prefecture, city, and ZIP/postal code

  • Payment information, which is handled securely by trusted third-party payment processors

  • Cookies and other tracking information

2. Usage Information

We may also collect information about how you access and use our website, such as:

  • IP address

  • Browser type and version

  • Pages visited on our website

  • Time spent on pages

  • Date and time of your visit

  • Device information

  • Diagnostic and technical data

How We Use Your Information

We use the information we collect for the following purposes:

  • To process, confirm, and deliver customer orders

  • To manage and improve our website and services

  • To notify customers about order updates, service changes, offers, or important information

  • To provide customer support and respond to inquiries

  • To improve website performance and user experience

  • To detect, prevent, and resolve fraud, errors, security issues, or misuse

  • To comply with legal, tax, and regulatory requirements

Data Retention & Deletion

Your Right to Request Deletion

You may request deletion of your personal information at any time.

To request data deletion, please contact us through the Contact Us page on explorehalalfood.com or through our official customer support channel.

For security purposes, we may ask you to verify your identity before processing your request.

Data Retention Period

We keep your personal information only for as long as necessary to:

  • Complete and manage your orders

  • Meet legal and regulatory requirements

  • Resolve disputes or customer service issues

  • Enforce our website policies and terms

After the required retention period ends, your personal data will be securely deleted or anonymized where applicable.

Sharing & Disclosure of Personal Data

We do not sell your personal information. However, we may share your information only when necessary under the following circumstances:

  • Legal compliance: When required by law, regulation, court order, or government authority

  • Protection: To protect our rights, customers, website, business, or the public

  • Service partners: With trusted third-party service providers such as payment processors, shipping companies, delivery partners, website hosting providers, and analytics services

  • Fraud prevention: When needed to investigate or prevent suspected fraud, misuse, security threats, or unlawful activity

Any third-party service providers we work with are expected to handle customer data responsibly and maintain appropriate confidentiality and security measures.

Transfer of Data

Your personal information may be processed, stored, or transferred outside your region of residence when necessary for business, technical, or service-related purposes.

By using our website, you agree to such data transfer, provided that suitable protection measures are used to keep your information secure.

Security of Your Information

At Explore Halal Food, we take reasonable and industry-accepted measures to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no method of online transmission or electronic storage is completely secure. Therefore, while we work to protect your data, we cannot guarantee absolute security.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

  • Improve your browsing experience

  • Remember your preferences

  • Analyze website traffic and performance

  • Personalize website content and features

You can choose to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Third-Party Services

We may use third-party services such as payment gateways, delivery companies, analytics tools, and other service providers to operate our website and fulfill customer orders.

These third-party providers may collect, process, or store data according to their own privacy policies. We aim to work only with trusted partners who follow appropriate data protection standards.

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. We encourage customers to review this page periodically to stay informed about how we collect, use, and protect personal information.

Contact Us

If you have any questions about this Privacy Policy or want to request access, correction, or deletion of your personal information, please contact us through the Contact Us page on explorehalalfood.com.

Website: explorehalalfood.com
Email:  Email Address